Faster updates. Happier customers.
Send real-time customer support updates via SMS and WhatsApp so your users never wonder what’s happening with their requests.
Why Message Central
Every missed update = frustrated customers. Message Central ensures:
Faster account recovery without support delays
Protection against unauthorized access
Higher trust and user satisfaction
Higher trust and user satisfaction
How it works (Always-On, Everywhere You Operate)
“We’ve logged your request (#67234). You’re in safe hands.”
“Your issue has been assigned to Alex, who specializes in your query.”
“Alex is investigating your issue. We’ll notify you of progress.”ill be delivered today between 4–6 PM.”
“Your ticket is resolved! Let us know if everything works as expected.”
Why real-time customer updates matter
Silence creates churn. Missed updates leave customers feeling ignored, while proactive updates turn support into a loyalty driver. Businesses that keep customers informed experience:
Higher customer lifetime value (CLV)
Satisfied customers return more often and spend more.
Reduced support load
Fewer follow-up calls when customers know their ticket status.
Better brand advocacy
Happy customers are more likely to leave positive reviews and referrals.
Build trust. Reduce support load. Drive loyalty.
Give your customers peace of mind and your support team a reputation for reliability. Start sending instant customer support updates with Message Central today.
The expert support provided by Message Central is phenomenal. Free credits made it easy to test out all use cases, and we were able to launch without any delays.
Frequently Asked Questions
What are customer support updates via SMS and WhatsApp?
Customer support updates are real-time notifications sent to users about their support tickets, such as ticket creation, agent assignment, progress, and resolution. With SMS and WhatsApp, customers receive instant updates directly on their phones.
Why should I send customer support updates in real time?
Real-time updates reduce repeat support calls, build customer trust, and improve loyalty. When users know their issue is being worked on, they feel reassured and less likely to churn.
Can Message Central deliver customer support updates worldwide?
Yes. Message Central offers direct carrier-grade connections and WhatsApp fallback to deliver updates across 190+ countries with 99.9% reliability.
How fast are support updates delivered with Message Central?
Support updates are delivered via SMS in under 3 seconds, and via WhatsApp in real time, ensuring customers never wait for critical updates.
Do I need 10DLC or sender ID registration to send support updates?
No. With Message Central’s pre-approved shared routes and compliance handling, you can send customer support updates instantly without waiting weeks for 10DLC or sender ID approvals.
What happens if an SMS support update doesn’t get delivered?
If an SMS fails, Message Central automatically reroutes the update through WhatsApp, guaranteeing 100% delivery and no customer left in the dark.
How do customer support updates reduce support team workload?
By sending proactive updates, customers don’t need to call or email to ask about their ticket. This can cut repeat “status check” calls by up to 40%, freeing agents for faster resolutions.
Is sending customer support updates secure and compliant?
Yes. Message Central ensures compliance with 10DLC, DLT, and GDPR regulations, while also encrypting and routing updates securely through trusted channels.
How can I integrate Message Central’s API for support updates?
Integration is developer-friendly with RESTful APIs, SDKs, and webhooks. You can set up automated customer support notifications with just a few lines of code.
Is sending customer support updates secure and compliant?
Yes. Message Central ensures compliance with 10DLC, DLT, and GDPR regulations, while also encrypting and routing updates securely through trusted channels.
How does Message Central compare to Twilio for customer support updates?
Unlike Twilio, Message Central offers faster delivery, built-in WhatsApp fallback, no sender ID setup delays, and competitive pricing — ensuring better reliability and lower costs for global teams.