What are customer support updates via SMS and WhatsApp?

Customer support updates are real-time notifications sent to customers about their support tickets, including ticket creation, agent assignment, progress, and resolution. With SMS and WhatsApp, customers receive updates instantly on their phones.

Why should businesses send support updates in real time?

Real-time updates reduce repeat support calls, increase customer trust, and drive loyalty. By proactively informing customers about their request status, businesses cut churn and improve brand advocacy.

Can Message Central deliver customer support updates globally?

Yes. Message Central delivers support updates via SMS and WhatsApp in over 190 countries using carrier-grade connections and built-in fallback routing, ensuring 99.9% reliability.

How fast are support updates delivered?

SMS updates are delivered in under 3 seconds, while WhatsApp notifications arrive in real time. Customers never wait for critical support updates.

Do I need 10DLC or sender ID registration?

No. With Message Central’s pre-approved shared routes and compliance handling, you can start sending support updates instantly without the delays of 10DLC or sender ID registration.

What happens if an SMS support update fails?

If an SMS fails, Message Central automatically reroutes the update via WhatsApp, ensuring guaranteed delivery and no customer left uninformed.

How do customer support updates reduce support workload?

By proactively sending updates, customers don’t need to call or email to check ticket status. This can reduce repetitive 'status check' calls by up to 40%, freeing agents to resolve more cases quickly.

Is Message Central secure and compliant?

Yes. Message Central is fully compliant with 10DLC, DLT, and GDPR requirements. Updates are encrypted and routed securely via trusted global carriers and WhatsApp Business APIs.

How can I integrate Message Central for support updates?

Integration is simple with REST APIs, SDKs, and webhooks. Businesses can automate real-time support notifications with just a few lines of code.

How does Message Central compare to Twilio?

Unlike Twilio, Message Central offers faster SMS delivery (<3s), built-in WhatsApp fallback, no sender ID setup delays, and competitive pricing — ensuring better reliability and lower costs for global customer support teams.

Customer Support Updates

Why order updates are non-negotiable

Trust is built on communication. Every missed notification = a support ticket, refund request, or lost repeat customer. Businesses that keep customers informed at every step see:

Higher repeat purchase rates

40% fewer “Where is my order?” support calls

Better reviews, loyalty, and referrals

Send notifications via SMS

Send notifications via WhatsApp

How it works (Always-On, Everywhere You Operate)

Ticket Created

→ Acknowledge Immediately 

“We’ve logged your request (#67234). You’re in safe hands.”

Order Shipped

→ Personalized Update

 “Your issue has been assigned to Alex, who specializes in your query.”

Out for Delivery

→ Send Real-Time Alerts

“Your package will be delivered today between 4–6 PM.”

Delivered

→ Collect Feedback

“Your order was delivered successfully. Enjoy! Tap to rate your experience.”

Let’s Talk

Why Message Central

Not all APIs deliver the same experience. With Message Central, you get:

Unbeatable Rates

Direct carrier connections for lower costs

Fastest Delivery

SMS in <3 seconds, WhatsApp in real time

Global Coverage

190+ countries, direct carrier routes

Developer Friendly APIs

RESTful APIs with SDKs, sample code & webhooks

Get Started Today

See API Documentation

Already Using Twilio?

You could be saving money and delivering OTPs faster. VerifyNow gets you live instantly with pre-approved templates and no sender ID required. Stay compliant without the wait.

Compare Us to Twilio

Build trust. Reduce support. Drive repeat sales.

Give your customers peace of mind and your business a reputation for reliability. Start sending order notifications with Message Central today.

Verify Now reduced fraud attempts and increased user trust by implementing SMS OTP authentication. Fraud attempts decreased by 40%, trust increased by 20%

Ravi Raj

Product at Woo

Name

Business email

Company website

Company size

Country Code

Phone number

Select your business use case (optional)

Can you explain a bit more about your use case? (optional)

Something bad

👋 Thanks for submitting the form!
Did you know you can start sending OTPs instantly without waiting for a Sender ID? Dive into our SMS OTP API Documentation and try it today!

Oops! Something went wrong while submitting the form.

Frequently Asked Questions

Este es el valor de texto predeterminado

La 2FA (autenticación de dos factores) basada en SMS utiliza un contraseña de un solo uso (OTP) enviado por SMS para verificar la identidad de un usuario. Cuando un cliente inicia sesión o realiza un pago, nuestro API de verificación OTP genera y entrega instantáneamente un código, lo que garantiza un acceso seguro en cuestión de segundos.

Este es el valor de texto predeterminado

La 2FA (autenticación de dos factores) basada en SMS utiliza un contraseña de un solo uso (OTP) enviado por SMS para verificar la identidad de un usuario. Cuando un cliente inicia sesión o realiza un pago, nuestro API de verificación OTP genera y entrega instantáneamente un código, lo que garantiza un acceso seguro en cuestión de segundos.

Este es el valor de texto predeterminado

La 2FA (autenticación de dos factores) basada en SMS utiliza un contraseña de un solo uso (OTP) enviado por SMS para verificar la identidad de un usuario. Cuando un cliente inicia sesión o realiza un pago, nuestro API de verificación OTP genera y entrega instantáneamente un código, lo que garantiza un acceso seguro en cuestión de segundos.

Este es el valor de texto predeterminado

La 2FA (autenticación de dos factores) basada en SMS utiliza un contraseña de un solo uso (OTP) enviado por SMS para verificar la identidad de un usuario. Cuando un cliente inicia sesión o realiza un pago, nuestro API de verificación OTP genera y entrega instantáneamente un código, lo que garantiza un acceso seguro en cuestión de segundos.

What happens if the SMS doesn’t get delivered?

La 2FA (autenticación de dos factores) basada en SMS utiliza un contraseña de un solo uso (OTP) enviado por SMS para verificar la identidad de un usuario. Cuando un cliente inicia sesión o realiza un pago, nuestro API de verificación OTP genera y entrega instantáneamente un código, lo que garantiza un acceso seguro en cuestión de segundos.

Faster updates. Happier customers.

Why order updates are non-negotiable

Higher repeat purchase rates

40% fewer “Where is my order?” support calls

Better reviews, loyalty, and referrals

How it works (Always-On, Everywhere You Operate)

Why Message Central

Unbeatable Rates

Fastest Delivery

Global Coverage

Developer Friendly APIs

Already Using Twilio?

Build trust. Reduce support. Drive repeat sales.

Frequently Asked Questions

Este es el valor de texto predeterminado

Este es el valor de texto predeterminado

Este es el valor de texto predeterminado

Este es el valor de texto predeterminado

What happens if the SMS doesn’t get delivered?

Productos

Recursos

Otros