Send SMS with CleverTap CRM Using Message Central

With CleverTap integration, you can start using Message Central’s global SMS connectivity along with CleverTap’s capabilities for your campaigns.

Prerequisites for Integration

Before you begin with integration, ensure you have:

1. A Message Central account with SMS permissions
2. A CleverTap account  

Integration Steps

This process involves the following three significant steps:

1. Message Central Account Details

The following details would be required. For this you need to create an account in Message Central. The following parameters are required: Bullet Points

Customer ID - You can get your customer Id from Message Central home page

Email - This is the email with which you have created your account

‍Password - This is the password with which you have created your account

2. Adding Message Central Details on CleverTap Dashboard

Please follow the below steps to add Message Central details on CleverTap dashboard: -

Step 1 - After logging into dashboard, navigate to Settings > Channels > SMS

Step 2 - Click on “+Add Provider”. (please check the image below)

Step 3 - Under Setup, enter the following details:

Step 4 - Under Header, enter the following Keys with respective values

You need to click on “Add Pairs“ to enter 5 Keys & values listed below:

Step 5 - Under Parameters, select Type as Json and paste the below code

Step 6 - Click Save to save the details.  

      In case there is an error: Dynamic Variable cannot be added or deleted.

      Just wait for a few minutes and click save.

Send a Test SMS

To ensure that the integration is successful, send a test SMS as follows:

1. Click the “Send Test SMS” before creating SMS campaigns and journeys.

(You can find the ‘Send test SMS’ button above ‘Save’ button)

2. Enter the following details:
   • Country Code and Mobile Number: Enter the country code and mobile number to which you want to send the test message
   • Message: Eg - Welcome to Message Central. We are delighted to have you here! - Powered by U2opia

NOTE: You need to enter your whitelisted content or message which is approved by DLT for your SenderID.