Never leave customers wondering, “Where’s my order?”
Message Central helps you send instant order notifications via SMS and WhatsApp so your users know exactly what is happening at every step.
Why order updates are non-negotiable
Trust is built on communication. Every missed notification = a support ticket, refund request, or lost repeat customer. Businesses that keep customers informed at every step see:
Higher repeat purchase rates
40% fewer “Where is my order?” support calls
Better reviews, loyalty, and referrals
How it Works (Simple, Automatic, Reliable)
“Thanks Alex, your order #12345 has been confirmed”
“Your order is on the way! Track it here: [link].”
“Your package will be delivered today between 4–6 PM.”
“Your order was delivered successfully. Enjoy! Tap to rate your experience.”
Why Message Central
Not all APIs deliver the same experience. With Message Central, you get:
Unbeatable Rates
Direct carrier connections for lower costs
Fastest Delivery
SMS in <3 seconds, WhatsApp in real time
Global Coverage
190+ countries, direct carrier routes
Developer Friendly APIs
RESTful APIs with SDKs, sample code & webhooks
Build trust. Reduce support. Drive repeat sales.
Give your customers peace of mind and your business a reputation for reliability. Start sending order notifications with Message Central today.
Verify Now reduced fraud attempts and increased user trust by implementing SMS OTP authentication. Fraud attempts decreased by 40%, trust increased by 20%
Frequently Asked Questions
How can I send order notifications via SMS API?
You can use Message Central’s SMS API to trigger real-time notifications at each stage of the order journey—confirmation, shipping, delivery, and feedback. Our REST APIs integrate in minutes with your checkout or logistics system.
What happens if the SMS doesn’t get delivered?
With Message Central, you don’t lose the customer touchpoint. We provide WhatsApp fallback messaging, so if an SMS fails, the customer still gets their order update instantly.
Is it legal to send order notifications to customers?
Yes. Transactional notifications like order updates are fully compliant with carrier and regulatory guidelines in the U.S. and worldwide. Unlike promotional SMS, order alerts don’t require marketing opt-in, but we help ensure all compliance is handled.
Why should I use an API instead of manual SMS for order updates?
Manual messaging doesn’t scale. An API automates the entire workflow:
- Order placed → instant confirmation SMS
- Shipped → tracking link via SMS/WhatsApp
- Delivered → feedback request
This keeps customers informed 24/7 without extra support costs.
Can I customize order notification messages?
Absolutely. You can use pre-approved templates or create your own branded SMS/WhatsApp templates with placeholders like customer name, order ID, or tracking link. This makes every notification personal and professional.
How fast are SMS and WhatsApp order updates delivered?
Our APIs are optimized for sub-3-second SMS delivery and real-time WhatsApp messaging. Thanks to direct carrier connections, your customers never wait around wondering about their order.
Are there limits on how many offers I can send?
Your limit depends on your subscription and wallet credits. You can upgrade or top up anytime.