Multi team enabled
Multiple teams/groups to handle different projects or business division
With 2 billion active users worldwide and availability in over 180 countries, making Whatsapp a great platform for businesses looking to communicate with customers. However there are still challenges that businesses face to run Whatsapp Business effectively.
You struggle to engage customers effectively due to the high number of messages to handle.
You resort to generic messaging, which can make customers feel like they are being treated impersonally.
Lack of seamless collaboration among team members makes it difficult to provide unified and timely responses to customer queries and requests.
Broadcast without a right method can ban your account
Sending mass messages without personalized targeting is so bad
Recipient concern about security and data privacy may hinder business efforts.
Your contact list is just a pile of useless data
You struggle with organizing and managing customer contacts
It’s difficult to maintain accurate customer information and segmentation.
Without access to comprehensive analytics, your business lack of valuable data to make informed decisions and optimize your communication strategies.
Team members across various locations and time zones can seamlessly collaborate.
Efficiently manage your customer inquiries and avoid duplication efforts
Assign or transfer conversations to different team members
Ability to add private notes to give the assignee clear context of conversation
Broadcast in a few intuitive steps
Schedule to reach your audience at the right time
Send campaigns to specific contact segments
Personalize message to each recipient for maximum impact
Secure & reliable mass messaging
Labelize contacts by tags to enable contextual and personalized messaging
Giving deeper custom attributes like gender, city, score, etc. as per your business case
Applied tags & attributes that works for your filtering during broadcast campaign
Bulk import and export ability
Build your own comprehensive library of message materials
Ensure rapid response for frequent questions to gain customer satisfaction
Support text, image, document, video, and sticker format
Enhance agent productivity, provide consistent and efficient support.
Create your official WhatsApp account by signing up, providing necessary details, and get your Facebook Business Verification done.
Your WhatsApp Now account will be active and you can start broadcast beyond 250 targets per day.
You can now invite agents, assign their role, submit broadcast template, build reply materials, import and manage customer contacts, etc.
Engage with your audience. Leveraging the power of Whatsapp for effective customer communication
WhatsApp Now is a comprehensive solution that integrates live customer support on WhatsApp and WhatsApp marketing through WhatsApp Business APIs. It enables businesses to provide instant assistance to customers and leverage the power of WhatsApp for effective marketing campaigns.
Our product offers several benefits to businesses. It allows them to enhance customer engagement and satisfaction through real-time support on WhatsApp. It also enables targeted marketing campaigns, personalized messaging, and improved customer reach through WhatsApp Business APIs.
We offer dedicated support to assist you in setting up and using our product effectively. Additionally, we provide comprehensive documentation, ensure a smooth onboarding process and help you make the most of our product. Businesses who would take an Enterprise plan would also get a personal Account Manager who will provide assistance thoroughly.
Absolutely! WhatsApp Now allows you to customize and personalize your WhatsApp messages. You can create tailored messages, add dynamic content, and personalize the messages with customer-specific information. This enables you to deliver targeted and engaging communication to your customers.
WhatsApp Now offers powerful conversation management features. It provides a centralized dashboard where you can view and manage multiple conversations simultaneously. You can assign conversations to specific agents, tag and categorize conversations, use quick responses, and track conversation history. These features enable efficient and organized management of multiple conversations, ensuring timely responses and effective customer support.
Yes, WhatsApp Now is suitable for both small and large businesses. The platform is designed to be scalable and adaptable to different business sizes. Whether you are a small business or a large enterprise, WhatsApp Now provides the necessary tools and features to enhance customer engagement, streamline support processes, and drive marketing campaigns effectively. It caters to the needs of businesses of all sizes.
WhatsApp Now leverages the end-to-end encryption protocol provided by WhatsApp. This means that all the messages and data exchanged through our platform are encrypted and can only be accessed by the sender and recipient. No third parties, including WhatsApp Now, can decrypt or access the contents of the messages.
From startups to established enterprises, WhatsApp Now can empowers businesses to connect, engage, and thrive.