Frequently Asked Questions - Verify Now

Can I change brand name in the template?

Yes, you can change the brand name from your Message Central account once you top up your wallet with credits.

How can I change the brand name?

Once you make a top up/ add credits, you’d be able to edit the brand name.

Verify Now Dashboard Screenshot

Is there any minimum amount of top up to be made for changing the brand name?

You can change the brand name by topping up any amount. There’s no restriction on the top up amount as such.

What is the template that the users receive?

(xxxx) is your one-time password {OTP} for user authentication from {Your Brand Name} - Powered by U2opia.

Is it possible to change the number of digits of the OTP?

Yes, you can change the number of digits of the OTP from the default 4 digits to any number till 8.

How much does Verify Now cost?

Verify Now works on a pay as you go model. The pricing for Verify Now is transparent and affordable, with no hidden costs or fees. You can check the pricing on our website or get in touch with the team for any custom needs.

We are also lesser expensive than other providers in the industry. You can compare the pricing using our SMS pricing calculator. Our verification fee is 40% lesser than Twilio’s.

What is the pricing model?

We have a pay as you go pricing model. You can top up your Message Central account with credits as and when you require.

You can check our pricing on the website. We have the best rates, averaging to 40% lesser than other providers in the industry.

Do the credits in my account expire?

The credits in your Message Central account have no expiry. You can use the credits whenever you want and top up with more when required.

What happens if my OTP does not get authenticated, but the SMS is delivered, how do you deduct the pricing?

The pricing mechanism is as follows: -

  1. SMS fee is charged when OTP is sent.
  2. Verification fee is charged when OTP is authenticated.

Thus, in this case you will be charged only the SMS fee and not the verification fee.

Can I change the Sender ID while sending OTP SMS/ SMS verification code?

Sender ID is a unique name or the phone number that shows in the ‘from’ field of text messages.

You cannot change the Sender ID since the same has been approved by the concerned regulatory authority along with the content template.

For Indian Users: The Sender ID while sending OTP SMS will be UTOMOB.

OTP Screenshot Mobile

For US Users: The Sender ID while sending SMS verification code will be the approved 10DLC number.

For Other International Users: The Sender ID while sending OTP SMS will be U2InFO.

While the Sender ID cannot be changed, you can change the brand name while sending the OTP SMS.

Do we need Sender ID?

You do not need Sender ID to use Verify Now. You can start sending OTPs through our sender ID and generic template for OTPs which are approved.

For US Users: In the US, you can start using our SMS verification APIs without any 10DLC. We already have an approved template for sending SMS verification codes i.e. OTP SMS.

For Indian Users: In India, you can start sending OTP SMS directly without any DLT registration in India. We have approved templates for sending OTP SMS. You can refer to our guide on how to get started without DLT registration in India for any further details.

For Indian Users: Why do we need DLT registration in the first place?

To send SMS messages in India, compliance with Digital ledger Technology (DLT) registration is a must, as mandated by the Telecom Regulatory Authority of India (TRAI). You can also refer to our complete guide on DLT registration.

For US Users: Why do we need A2P 10DLC registration in the first place?

Effective September 1, 2023, A2P 10DLC has been made mandatory for all A2P campaigns in the US. A2P 10DLC enhances message delivery and improves trust and reputation. You can read more about the same in our guide on A2P 10DLC.

Can I send OTPs using my own template?

If you have your own sender ID and template which you wish to broadcast to your clients, you can use our SMS platform -Message Now. Please get in touch with us, and our team will guide you to the best solution tailored for you.

What SMS routes are provided?

We are powered by direct operator connectivity across the globe. This helps us in automatic routing of global traffic to avoid outages ensuring the most premium routes and the highest delivery rate.

Who is the owner of the technology?

We have developed the entire Verify Now technology in-house and are the sole owners of it.

Can I resend the OTPs?

Yes, upon initiating the OTP request, if the OTP delivery is unsuccessful for any reason, you have the option to resend the OTP after a 60-second interval (can be changed).

However, once the OTP has been successfully delivered and verified, you will be able to send subsequent OTPs immediately. We also have our SMS retry algorithm working consistently to ensure successful delivery of every SMS.

Can I change the default timer to resend the OTPs?

Yes, you can change the 60-second interval to resend OTP SMS. Here are the details: -

  1. Default: 60 seconds
  2. Minimum: 20 seconds
  3. Maximum: 300 seconds

You can adjust the “Validity Time” to make any effective changes to the default timer to resend OTPs.

How can I change the default timer to resend the OTP SMS?

You can set change the “Validity Time” to adjust the resend OTP SMS timings. For example: If you set the validity time to 30 seconds, your resend OTP SMS option will be enable after 30 seconds.

Verify Now Dashboard Screenshot - Validity Time Configuration

How can I implement with custom code?

You can use postman to rewrite API calls in your preferred programming language. You’d need to use: -

  1. POST method for sending SMS
  2. GET method for validating OTP SM

Why am I getting the error – “Method not Allowed” or error code 405?

You’d need to ensure that the endpoint URL for the Token API matches the one defined in the documentation.

The same has been mentioned below: -

  1. Token API using GET method
  2. Send API using POST method
  3. Validate API using GET method

How do I test the SMS verification APIs?

You can use Postman to test Message Central’s SMS verification APIs.

Why am I getting “Whitelabel Error” page?

If you are getting Whitelabel Error page, you should check for the following errors: -

  1. You are using incorrect API packet
  2. You have not replaced placeholders with the actual values
  3. API curl is incorrect
  4. Curl location has not been changed to ‘production’ instead of ‘staging’

Why am I getting error code 401?

This could be because of incorrect API or token. Make sure you have followed our API documentation for the right token values.

Why am I getting the error code 400 or “Bad Request” in Postman?

There are multiple reasons for a “Bad Request” in Postman. You can check for the following probable reasons: -

  1. Check if the authToken is correct
  2. Check if any parameter is missing in API
  3. Header should be passed in this format - application-x-www-form-urlencoded

How to I generate authToken?

In your Message Central login, you can find the authToken under “Try with Code” as shown below: -

Verify Now Dashboard Screenshot - Generate Auth Token Configuration

Alternatively, in order to generate the authToken in Postman, you’d: -

  1. Find a ‘key’ in GET API
  2. You’d need to copy that key and encode the same using Base64 - https://www.base64encode.org/
  3. Put the encoded password in ‘Key’ placeholder
  4. Hit the GET API

You’d get an authToken.

Where do I use the authToken?

You’d need to put the authToken in the header of SEND API.

What all placeholders do I need to change in GET API to generate token?

You’d need to change country, customerid, email and key. Scope will always remain = “NEW”

What all placeholders do I need to change in SEND API?

You’d need to change country code, customerid, otplength, and mobilenumber.

Why am I getting the error 403 forbidden?

There can be multiple reasons of this error. But in majority cases, your authToken parameter is missing in header.

What is Verify Now?

Verify Now is a user authentication service provided by Message Central, which enables businesses to verify users' phone numbers using a One-Time Password (OTP) sent via SMS.

How do we start using Verify Now?

The process is simple: -

  1. You can sign up for free through the website
  2. Access detailed API documentation from within the platform
  3. Test the service with the free credits in your account
  4. Once satisfied, top Up your wallet and start using Verify Now

You can also refer to our video on API integration which explains the entire Integration process in detail.

Why should you choose Verify Now?

We provide: -

  1. The best delivery rates which are as high as 99% through intelligent routing
  1. The best rates per OTP SMS which are on an average 40% lesser than other providers in the industry.
  1. You do not have to go through the hassle of registering a Sender ID/ 10DLC (for US) or DLT registration (for India) for OTP SMS.

What is the geographical coverage of Verify Now?

Verify Now offers global connectivity to enable you to send OTPs, to countries all over the world

Why is user authentication important?

User authentication is important to protect a business and its users from fraud, data breaches, and other security threats.

By confirming user phone numbers through OTP Verification, you can ensure that only legitimate users access your services.

How does Verify Now work?

When a user enters their phone number on your website or app, Verify Now sends an OTP via SMS. The user then enters the OTP to verify their phone number. This ensures that the user is a legitimate user and not a bot or fake account.

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